I'd say the gap in the front is because the hook in the seat is not under the post it's meant to go under. Does the front of the seat lift up if you pull on it? If so, it's simply installed incorrectly.
I took a few pics. Maybe you can see something Im not catching. I slide the seat the area of the seat Ive circled pup and under the bracket Ive circled. Then I line up the 2 posts in the back and they lock in the back. The seat appears to be locked in.
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