Join Date: Sep 2012
Location: Clarksville, TN
Year/Make/Model: 2017 Kawasaki Vaquero
Not making excuses for them, but after running a computer repair shop for a couple of decades, I can tell you that all jobs simply become just that-a job in the line. For you, it is your personal baby, your transport, hell, maybe your reason for getting up in the morning. I'm in Tennessee, and avoid ordering parts from CA like the plague for that very reason-five days! If there is no choice, I will try to contact the customer and offer for them to pick up the extra cost for faster shipping. Either way, they then know what is going on.
The other bite on service work for a busy shop-how much slower will the work get done if they are stopping to call the customers and tell them the status changes on every job? It really is a "no-win" for the shop. It always comes down to finding a shop that you trust. If you trust them to do a quality job on your bike as quickly as they reasonably can, then let it slide. If you do not, after this job is done, look for another shop. Regardless, it will all feel much better once you're back on the road!
Jerry "Old Bear" Barker
Americas Guardians PS MC
Tennessee 16-A Chapter
"Blaze" 2017 Vaquero