I purchased the sissy bar for my 900 custom and then later added the luggage rack as well. The quality pretty good, very heavy duty. I did have some slight issues with fitment, but I think it was due to putting them on with saddlebags. I had to go buy some different sized bolts to mix and match until everything fit well.
On the luggage rack, when I first opened it I thought there was no way it was going to work, because there was 1/4-1/2 inch gap on each side to where it screwed into the sissy bar. But as I tightened it, the metal was pulled snug to the sissy bar and it feels incredibly solid. I've loaded it up with a two piece touring bag for 1000 miles and had no problems.
They seem like a good company to work with if you have any issues. The only minor complaint is they don't offer free shipping on returns (if you needed it).
But for the price, it sure beats the big name brands. I've got pictures on my profile.