Yesterday i went to the Toronto Motorcycle Show, I am happy with my bike but i enjoy looking around. I came accross a Victory "Cross Country" and really liked this bike. There was a moment there where i could have quite easliy "pulled the trigger" , traded my 2 bikes and bought the bike there and then.
The pricing at the show was agressive, the bike in blue under the lights just gleamed, looked really sharp and seemed to be calling my name out LOUD.
The problem was simple ..... no salespeople, where were they, drinking coffee, talking to each other, 2 were talking to customers, the other 4 were not interested. I was there for about 15 minutes looking at both this bike and the Victory Vision Tour, i was not climbing on the bikes as i like to ask first, had to get my own brochure and educate myself about the bikes. I left and continued looking around with my buddy.
My buddy has an FJR and is looking to get into the Cruiser Areana as well. We were at the Suzuki display and a C90 caught his eye. He actually got on the bike and tried the seating position out when we were approched by a sales person to whom we had questions.
The questions were basic questions in regards to different models the C90 model range and should of been known by this person, when asked a question he woulld have to run over and ask somebody else and come back and give us the answer, this happened at least 5 times, while we realise he was just "helping out" we still did not get help from a more knowledgable sales person who was still standing at the display counter once again, drinking coffee. ( in fairness, this display was a little busier and most of the salespeople were dealing with customers)
At the Kawasaki display there was no Classic LT or the new/not so new classic with white walls, the new Vaquero was there in red (the color looks better in the flesh) and the sales people were more attentive.
While i realise this is a bike show and there are a lot of tire kickers, the lack of attentive sales people who are able to ...
1..... qualify prospective purchaser's
2..... show interest in selling
3..... have some form of product knowledge
4..... do the job that they are paid to do.
This industry is in turmoil at this current time, bike sales, new and used have taken a huge hit, yet the "Mom and Pop" sales mentallity still exists ... even in the larger dealerships. Both my buddy and i could very easily pulled the trigger on bikes last night and had the financial means to do so. ... Oh well.
I came home last night, walked into my garage, lifted the cover on my "9" , patted her on the batwing and said sorry for almost
Just my rant for the day ......... but that Victory Cross Country sure was a niice looking bike ....