How many can say this about a dealer?? - Kawasaki Vulcan Forum : Vulcan Forums
LinkBack Thread Tools Display Modes
post #1 of 10 (permalink) Old 11-25-2012, 09:24 PM Thread Starter
Sweeper's Avatar
Join Date: Feb 2012
Location: So far up in NH we can hear Canada
Posts: 62
How many can say this about a dealer??

I think we all have the stories about our local dealers that have ripped us off or refused to listen or deal with a warranty issue. Went to the dealer in Littleton, NH and complained about stalling, a very bad rattle, rough running at slow speeds. They kept the bike two weeks and made me pay 60.00 to get it back and nothing was fixed. I was informed that if I wanted to fix it I would have to buy aftermarket pipes, air kit and a fuel processor.
I've been around the automotive world for over 35 years and I know a thing or two about how things work in the warranty world so I called KAW and they gave me a set of bag liners to help ease the sting a little, but I still had the problems.
I found a dealer that just opened a new shop in South Paris Maine and stopped to inquire about the issues. WOW what a difference. He fought with KAW to get a new ECU even though they said it wasn't one of the bad ones, he got to the bottom of the rattle and installed new parts to fix it. He even cleaned the bike and fixed the cruise so it won't cancel when you use the turn signal. All at no cost and with a big smile that says come see me again. If anyone needs work and can get to MY new dealer, it will be worth the trip

05 V2K aka SKULLY
10 Voyager aka BIG RED
78 Yamaha XS1100 aka WILEY
Love em all but the V2K
is the first choice
Sweeper is offline  
Sponsored Links
post #2 of 10 (permalink) Old 11-25-2012, 09:34 PM
BOTM Winner, December 2013
big worm's Avatar
Join Date: Dec 2008
Location: prince edward island canada
Posts: 1,172
my dealer has treated me good from day one....before i bought my bike from them even... and almost 5 years later they still give me 25% off all parts and accessories...

VN 900 custom "Cheapo-Glide"
Reckless (clone of) fairing
Sony dsx-s100 stereo
Pioneer (for now) 6X9 2-way speakers
Flh hardbags
Mustang "daytripper" seat
Rear lowered 2"
Cobra powerpro HP 2-1
Homemade intake with K&N filter
big worm is offline  
post #3 of 10 (permalink) Old 11-26-2012, 07:05 AM
Lifetime Premium
pacomutt's Avatar
Join Date: Jul 2010
Location: Cincinnati
Posts: 2,311
Originally Posted by big worm View Post
my dealer has treated me good from day one....before i bought my bike from them even... and almost 5 years later they still give me 25% off all parts and accessories...
And when you leave there you always wave and say, "Thanks, Dad"!
(I always used to do that at my Pontiac dealer!)

Ron in Cincinnati

Wish I didn't know now what I didn't know then.
.........Bob Seger
pacomutt is offline  
post #4 of 10 (permalink) Old 11-26-2012, 10:52 AM
Junior Member
Join Date: Nov 2012
Location: Jacksonville, Florida
Posts: 18
always nice to find a dealer that is happy to have you as a customer,
Taz_FL is offline  
post #5 of 10 (permalink) Old 11-26-2012, 11:14 AM
Top Contributor
Romans5.8's Avatar
Join Date: Aug 2011
Location: Missouri
Year/Make/Model: 2014 Kawasaki Vulcan Vaquero ABS SE
Displacement/CC's: 1700
Color: Orange SE
Gender: Male
Posts: 7,593
My Dealer is like that. That's why I bought two bikes from them and will likely buy anything in the future from them. When you get service like that, it's worth supporting them as a business. Reward them for their hard work, shop there!

"8 But God demonstrates his own love for us in this: While we were still sinners, Christ died for us."

Romans 5:8 (NIV)

2014 Kawasaki Vulcan 1700 Vaquero ABS SE
iPod Connector Kit, Kuryakyn Highway Pegs, Mustang Touring Seat, Marvella's Hitch, Kuryakyn Trailer Wiring Kit, Haul-Master Tag-a-Long Cargo Trailer

2011 Honda Shadow Aero 750 (Wife's)

Memphis shades quick-release windshield, OEM Solo Seat, Mustang Fender Bib, Chrome Solo Luggage Rack

Past: 2006 Vulcan 900 Classic LT
Romans5.8 is offline  
post #6 of 10 (permalink) Old 11-26-2012, 11:22 AM
Top Contributor
Strompilot's Avatar
Join Date: Jan 2011
Location: Wasilla, AK
Posts: 1,131
I really believe in developing a good relationship with your dealer, providing they are a good dealer and honest. I've also found that the treatment received by a dealer, especially in the service department is directly related to one's attitude. I enjoyed a great relationship with my dealer in Boise, Idaho. He didn't give me 25% off parts, though! That would have been great. But I got along with the service folks well, and everyone there knew me by my first name. I was never scammed or been given the same runaround that the OP here got. Find a good dealer? It's worth it to hold onto that one, even if it means riding or driving a ways to get there.

"Don't sweat the small stuff---it's all small stuff"

'09 650 VStrom
Strompilot is offline  
post #7 of 10 (permalink) Old 11-26-2012, 05:30 PM
Senior Member
Join Date: Sep 2010
Location: Van Alstyne, TX
Posts: 113
I drive about 60 miles to my dealer. Red River in Gainsville, TX. Will not go to any other or let anyone else work on our bikes.


2010 Voyager (Leroy)
Cobra Tri-Ovals
Grasshopper Backrest
Rear Speakers
IPOD Connection
Big Thunder Airkit
Marvella's Passenger Highway Pegs
Cobra Trunk Rack
Stebel Airhorn
Dark Side with AVID 195 60 16
Lobo is offline  
post #8 of 10 (permalink) Old 11-26-2012, 05:44 PM
Top Contributor
BrucerZX14's Avatar
Join Date: Jan 2011
Location: Abilene, TX
Posts: 640
My dealer here in Abilene, TX is awesome. The best dealer I've ever bought from. Been buying from them, and only them, since 2001.

2010 Voyager
Roaring Twinz Air Kit
Thunder Manufacturing dress-up plate
VN1500 kickstand
Chrome bling on passenger floorboards
Rockford Fosgate Amplifer
Polk Audio/Kicker speakers
Kawasaki CB radio
Rear speaker kit
Vance & Hines Twin Slash slip-ons
Power Commander V
Portable XM radio thru AUX
Marvellas trailer hitch
Lower bag rails
Kuryakyn Tour-tech cruise peg mounts
Kuryakyn black ISO grips w/bar-end weight & red trim
BrucerZX14 is offline  
post #9 of 10 (permalink) Old 11-29-2012, 06:56 PM
Lifetime Premium
king_arthur1953's Avatar
Join Date: May 2011
Location: Searcy, Arkansas
Posts: 301
No comment

Pastor Ron
"A man's true character is determined by what he does when no one is looking."
Pastor "That Biker Church"
President North Arkansas HonorBound Motorcycle Ministries
President/Founder "Wounded Spirit Ministries Inc."
Patriot Guard Rider

USAF 1971-19752010 Voyager 1700 ABS
Kawasaki CB Radio, J&B Elite headset, Ray's Throttle Mod, Road Commander II, Sagebrush Whale Tail Tank Bib, Firestik NGP CB antenna, Firestick AM/FM antenna eliminator, Amsoil engine oil and coolant
king_arthur1953 is offline  
post #10 of 10 (permalink) Old 11-29-2012, 10:46 PM
Senior Member
classiccruiser's Avatar
Join Date: Jun 2012
Location: Jackassville
Posts: 169
My local dealer treats me better the more I spend that day.... The very next time I go in, it's like the first time all over again. I shop online now lol

Sent from my iPhone using Free App
classiccruiser is offline  
Sponsored Links

Quick Reply

Register Now

In order to be able to post messages on the Kawasaki Vulcan Forum : Vulcan Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome