I really believe in developing a good relationship with your dealer, providing they are a good dealer and honest. I've also found that the treatment received by a dealer, especially in the service department is directly related to one's attitude. I enjoyed a great relationship with my dealer in Boise, Idaho. He didn't give me 25% off parts, though! That would have been great. But I got along with the service folks well, and everyone there knew me by my first name. I was never scammed or been given the same runaround that the OP here got. Find a good dealer? It's worth it to hold onto that one, even if it means riding or driving a ways to get there.
"Don't sweat the small stuff---it's all small stuff"
'09 650 VStrom